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FAQ

Currency

BARELOU displays and collects payments in USD currency.

Make a payment without a PayPal account

1. Click on “Proceed to PayPal” button on checkout page.

2. Once you get redirected to PayPal, click on “Pay with a credit or debit card”.

3. Enter your credit card information.

Online Stockists

You can currently purchase our products at the following online stores:

Pre-order

A pre-order allows you to reserve and secure an item before it becomes officially available for sale. When an item is available for pre-order, it means that it is not currently in stock or readily available for immediate purchase.

Please note that when you place a pre-order, the payment is typically processed upfront to secure your reservation. The expected availability date for the pre-ordered item will be clearly stated on the product page.

If you have any questions or need further assistance regarding pre-orders, please don’t hesitate to contact our customer service team.

Confirming your order

Once your order has been placed you will receive a confirmation email containing an order number and a summary of your purchased items. If you did not receive a confirmation email within 1 working day, please check your spam inbox. Once the order has been shipped, you will receive a tracking number.

Changing your order

If you require any changes to your order including incorrect address details or item sizing, please contact us at [email protected] immediately. If your order has already been processed, it is no longer possible to change it.

Sales, promotions and final sale

All sales of sale items and panties are final and cannot be returned.

Customer Support

If you need help or assistance regarding our products, sizes, or your orders, please leave us a message or email us directly at [email protected]. We’re here to help!

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Size Guide

Bra Size Measurements

If your underbust is 68cm, your band size is 32. If your overbust (cup size) is 82cm, in the 32 band size chart, your bra size is 32A.

Underbust Overbust
(cm) Band A B C D
63-67 30 77-79 79-81 81-83 83-85
68-72 32 82-84 84-86 86-88 88-90
73-77 34 87-89 89-91 91-93 93-95
78-82 36 92-94 94-96 96-98 98-100
83-87 38 97-99 99-101 101-103 103-105
88-92 40 102-104 104-106 106-108 108-110

Bra/ Bralette/ Bustier Sizing

* If your measurements are in-between sizes, we recommend going for the larger size.

BARELOU US/UK EU/JP/HK AUS/NZ FR/SP/BG
XS 30A, 30B, 32A 65A, 65B, 70A 8A, 8B, 10A 80A, 80B, 85A
S 30C, 32A, 32B, 34A 65C, 70A, 70B, 75A 8C, 10A, 10B, 12A 80C, 85A, 85B, 90A
M 30D, 32C, 34B, 34C, 36A, 36B 65D, 70C, 75B, 75C, 80A, 80B 8D, 10C, 12B, 12C, 14A, 14B 80D, 85C, 90B, 90C, 95A, 95B
L 32D, 34C, 36C, 36D 70D, 75C, 80C, 80D 10D, 12C, 14C, 14D 85D, 90C, 95C, 95D
XL 34D, 36C, 38B 75D, 80C, 85B 12D, 14C, 16B 90D, 95C, 100B

Sister Sizing

What is a Sister Size?: Sister sizes are alternative bra sizes based on similar cup and band size. Eg: a 30D belongs to the same sister size as a 32C, a 34B and a 36A.

30(Band) 32(Band) 34(Band) 36(Band) 38(Band) 40(Band)
30B 32A 34AA - - -
30C 32B 34A 36AA - -
30D 32C 34B 36A 38AA -
30DD 32D 34C 36B 38A 40AA
- 32DD 34D 36C 38B 40A
- - 34DD 36D 38C 40B

International Bra Sizing Conversion Chart

*Eg: a size US 32B is the same as a AUS 10B.

US/UK EU/JP/HK AUS/NZ FR/SP/BG
30A-D 65A-D 8A-D 80A-D
32A-D 70A-D 10A-D 85A-D
34A-D 75A-D 12A-D 90A-D
36A-D 80A-D 14A-D 95A-D
38A-D 85A-D 16A-D 100A-D

International Brief Sizing

US INT UK/AUS EU Waist  Hip
2 XS 6 34 24~25" 34~35
4 S 8 36 26~27.5" 35~37"
6 M 10 38 28~29.5" 38~40"
8 L 12 40 30~32 40~43"
10 XL 14 42 33~36 44~47
If you're still unsure about your size, please don't hesitate to contact us at [email protected] and we'll be happy to help.