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Refund Policy

Refund policy

Please note, unfortunately we cannot accept returns from other stores or online stores that stock BARELOU, as we operate as separate entities.

We accept returns on full price items within 20 days after delivery. You will be responsible for return costs. Any returns after this period will not be accepted.

  • All returned items must be unworn, unwashed, undamaged and unaltered and include any original packaging, including all tags the item came with.
  • All sales of sale items and panties are final and cannot be returned.
  • Items that qualified for free shipping that are being returned will have our standard shipping charges deducted from the refund.
  • Refunds will be credited by the same method in which items were originally purchased.
  • Shipping fees and taxes paid (e.g. customs) will not be refunded.

Please note: For hygiene reasons, strictly no refunds on any panties.

Returns by mail

Please email [email protected]. When your return is authorized, you will receive instructions to your email.

Refund duration

Please allow 3 to 5 business days for your refund to be processed. You will receive a confirmation by email when your return is complete.


Please note that we currently do not offer an exchange service.