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Refund Policy

Returns

Refund policy

Returns on full-price items are accepted within 20 days of delivery. You will be responsible for the return shipping costs. Returns made after this period will not be accepted.

  • All returned items must be in unworn, unwashed, undamaged, and unaltered condition, and must include all original packaging and tags.
  • All sales of sale items and panties are final and cannot be returned.
  • For items that qualified for free shipping and are being returned, our standard shipping charges will be deducted from the refund amount.
  • Refunds will be issued using the same method as the original payment.
  • Shipping fees and taxes paid (e.g. customs) will not be refunded.

Please note: Due to hygiene reasons, we do not offer refunds on any panties.

Returns by mail

Please email [email protected]. When your return is authorized, you will receive instructions to your email.

Refund duration

Please allow 3 to 5 business days for your refund to be processed. You will receive a confirmation by email when your return is complete.

Exchanges

Please note that we currently do not offer an exchange service.

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Size Guide

Bra Size Measurements

If your underbust is 68cm, your band size is 32. If your overbust (cup size) is 82cm, in the 32 band size chart, your bra size is 32A.

Underbust Overbust
(cm) Band A B C D
63-67 30 77-79 79-81 81-83 83-85
68-72 32 82-84 84-86 86-88 88-90
73-77 34 87-89 89-91 91-93 93-95
78-82 36 92-94 94-96 96-98 98-100
83-87 38 97-99 99-101 101-103 103-105
88-92 40 102-104 104-106 106-108 108-110

Bra/ Bralette/ Bustier Sizing

* If your measurements are in-between sizes, we recommend going for the larger size.

BARELOU US/UK EU/JP/HK AUS/NZ FR/SP/BG
XS 30A, 30B, 32A 65A, 65B, 70A 8A, 8B, 10A 80A, 80B, 85A
S 30C, 32A, 32B, 34A 65C, 70A, 70B, 75A 8C, 10A, 10B, 12A 80C, 85A, 85B, 90A
M 30D, 32C, 34B, 34C, 36A, 36B 65D, 70C, 75B, 75C, 80A, 80B 8D, 10C, 12B, 12C, 14A, 14B 80D, 85C, 90B, 90C, 95A, 95B
L 32D, 34C, 36C, 36D 70D, 75C, 80C, 80D 10D, 12C, 14C, 14D 85D, 90C, 95C, 95D
XL 34D, 36C, 38B 75D, 80C, 85B 12D, 14C, 16B 90D, 95C, 100B

Sister Sizing

What is a Sister Size?: Sister sizes are alternative bra sizes based on similar cup and band size. Eg: a 30D belongs to the same sister size as a 32C, a 34B and a 36A.

30(Band) 32(Band) 34(Band) 36(Band) 38(Band) 40(Band)
30B 32A 34AA - - -
30C 32B 34A 36AA - -
30D 32C 34B 36A 38AA -
30DD 32D 34C 36B 38A 40AA
- 32DD 34D 36C 38B 40A
- - 34DD 36D 38C 40B

International Bra Sizing Conversion Chart

*Eg: a size US 32B is the same as a AUS 10B.

US/UK EU/JP/HK AUS/NZ FR/SP/BG
30A-D 65A-D 8A-D 80A-D
32A-D 70A-D 10A-D 85A-D
34A-D 75A-D 12A-D 90A-D
36A-D 80A-D 14A-D 95A-D
38A-D 85A-D 16A-D 100A-D

International Brief Sizing

US INT UK/AUS EU Waist  Hip
2 XS 6 34 24~25" 34~35
4 S 8 36 26~27.5" 35~37"
6 M 10 38 28~29.5" 38~40"
8 L 12 40 30~32 40~43"
10 XL 14 42 33~36 44~47
If you're still unsure about your size, please don't hesitate to contact us at [email protected] and we'll be happy to help.